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Even to me it wasn't at all difficult. (And I am by no means the smartest person in the building.) The whole process of clearing the jam and re-placing the paper literally takes only a few seconds, including waiting for the gizmo to automatically re-thread the paper when you close it up. Definitely not rocket science. People are just being lazy.
If you want to cheat there's even instructions embossed into the plastic on the inside of the case... not that anyone reads instructions anymore. -
I'm not sure it is actually possible to do it wrong. I may (or not) do some after-hours experimentation to check it out, but the way it is set up it looks like the roll of paper can go either "under" or "over". Either way the end of the paper goes down to the bottom and under that white plastic guide thing that you can see in front there in the pic. Under the white plastic bit and behind the paper are a couple rubber rollers that actually feed the paper and hold it securely so you can tear off a piece. To clear a jam all you have to do is jiggle those rollers about a quarter turn or so (using the thumb-wheels provided for that purpose) and the jam will likely drop out on its own. Then to get the paper going you just tear off enough of the paper from the end of the roll - if necessary - to make it roughly squared-off, lift the white plastic bit, lay the paper against the roller under it, and lower the plastic bit back down so it holds the paper between it and the roller(s). Then close the case up. The gizmo inside takes care of finishing the job, threading the paper the rest of the way between the rollers and dispensing the first length of paper to be torn off.
They should make one of those GEICO "so easy a caveman could do it" commercials out of the process.