How are you handling customer support when your busines

[Naruto545d]

I’m curious how others are handling customer support once their online business starts growing beyond a small team. We’re currently at a point where inquiries are coming in from multiple channels — chat, email, and sometimes phone — and it’s starting to feel like we’re constantly reacting instead of actually improving anything. Hiring more people seems like the obvious answer, but I’m wondering if there are better ways to structure things before just scaling headcount.